MAVOKO WATER & SEWERAGE COMPANY

Disconnection & Reconnection

WATER DISCONNECTION AND RECONNECTION .


>>Customers who fails to pay for their monthly bills on or before the due date (14 days after bill has been processed) will be disconnected.


>>An SMS reminder (from userid MAVOKOWATER) is send to all customers in arrears three (3) days before the due date.


>>Accounts for disconnected customers are automatically debited with ksh 1,000.


>>Once a disconnection is done the consumption charges from the last date of reading to the reading on the date of disconnection is calculated and debited to the customer account.


For a customer to be reconnected they must pay the areas plus the reconnection fee.


After Payment a MAVWASCO water technician visits the customer site to reconnect.

 

NB: PLEASE NOTE THAT ILLEGAL RECONNECTION ATTRACTS A HEAVY PENALTY

Contact details

Address

582-00204, Athiriver
Opposite Athiriver Railway Station

Email Address

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Phone Number

0719-148866

 

STAFF MAIL

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