Core values.
We subscribe to the following core values:

(i)Integrity – our company policy is zero tolerance to unethical business practices. We strive to be honest and fair in everything we do.

(ii)Transparency and accountability – We will be accountable for our actions and decisions, and accept responsibility for them and report in a transparent manner to our stakeholders.

(iii)Teamwork – We work together towards a shared vision and recognize that teams accomplish more than individuals.

(iv)Professionalism – We exercise high levels of professionalism in our work and in our interactions with partners and stakeholders.

(v) Customer focus – We are focused on understanding the customer’s needs commit to attaining the highest standards in service delivery to all customers and stakeholders.

(vi)Creativity and innovation – We endeavour to be a learning organization that embraces change and continuously enhances creativity and innovation in its processes towards provision of services..

Strategic objectives

1. To increase water production from 140,000m3/month in 2015 to 220,000m3/month by year 2020.

2. To reduce non revenue water from 44% in 2015 to 25% by year 2020..

3. To increase water coverage from 60% in 2015 to 80% by year 2020.

4. To increase sewer coverage from 20% in 2015 to 40% by year 2020..

5. To achieve customer satisfaction level of 80% by year 2020..

6. To attract and retain qualified staff.