Mavoko water and sewerage company limited endeavours to provide satisfactory customer service to all its clients. Customer enquiries, complaints and compliments are well recieved and acted upon swiftly.
To report a complaint use any of the options listed below:
1. VISIT US:
Location: Opposite Athiriver Railway station
Hours: MONDAY-FRIDAY FROM 8.00 AM to 5.00 PM
2. WRITE TO US:
The managing Director
Mavoko Water and Sewerage company ltd.
P.O BOX 582-00204
3: SEND AN EMAIL:
Fill in the CONTACT US form at the bottom section of our website and SEND
Customer service: 0719-148866
5: SEND AN SMS:
Send us an SMS through the short code 31155
e.g send MAVOKO 02030 my meter is faulty and requires servicing TO 31155
nb: replace 02030 with your water connection number
Once a complaint is received it will be booked for action in our customer management system and you will get a notification with a TICKET NUMEBER that you can use to make a followup.